This Privacy Policy explains how POWER PURE TRADING SDN. BHD. [1514715-P / 202301020793] (“the Company”, “We”, “Us” or “Our”) collects, uses, stores and protects personal information when you access our website, create an account, place an Order or communicate with us.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Product preferences and wishlist information.
- Enquiries, feedback and customer service communications.
- Information submitted for returns, refunds, exchanges or cancellations.
We may also automatically collect technical information, including:
- Internet Protocol address.
- Browser type and version.
- Device and operating system information.
- Pages visited and browsing activities.
- Referring website or traffic source.
- Cookies and similar technology data.
- Website access dates and times.
How We Use Your Information
We may use your information to:
- Create and manage your account.
- Process, verify and fulfil your Orders.
- Arrange delivery and provide order updates.
- Process payments, refunds, returns and exchanges.
- Respond to enquiries, requests and complaints.
- Personalise and improve your shopping experience.
- Maintain and improve our website and services.
- Detect and prevent fraud or unauthorised transactions.
- Protect the security of our systems and customers.
- Maintain business, accounting and transaction records.
- Comply with applicable legal and regulatory obligations.
- Send marketing communications where consent has been provided.
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided or contacting us.
Payment Information
Payments may be handled by authorised third-party payment gateways and financial institutions. We may not directly collect or retain your complete payment card information.
Payment providers process information according to their own privacy policies, security practices and terms of service.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences.
- Maintain your shopping cart.
- Keep you signed in to your account.
- Understand how visitors use the website.
- Measure website performance.
- Improve functionality and user experience.
- Provide relevant promotional content.
You may disable or restrict cookies through your browser settings. Certain features may not function properly if cookies are disabled.
Sharing of Personal Information
We do not sell or rent your personal information.
Where necessary, we may share relevant information with:
- Payment gateways and financial institutions.
- Courier, delivery and logistics providers.
- Website hosting and technical service providers.
- Analytics, communication and marketing providers.
- Professional advisers, auditors and insurers.
- Government authorities and regulatory bodies.
- Other parties where disclosure is required by law.
Third parties will only receive information reasonably necessary to perform their services and are expected to protect it appropriately.
Legal Disclosure
We may disclose personal information where required by applicable law, a court order, regulatory authority or lawful government request.
We may also disclose information when reasonably necessary to prevent fraud, enforce our Terms and Conditions, or protect the rights, safety and property of the Company, our customers or other parties.
Data Security
We implement reasonable administrative, organisational and technical measures to protect personal information against:
- Unauthorised access.
- Accidental loss or destruction.
- Misuse or improper disclosure.
- Unauthorised alteration.
- Fraudulent or unlawful processing.
Although reasonable safeguards are maintained, no internet transmission or electronic storage system is entirely secure. Therefore, we cannot guarantee absolute security.
Customers are responsible for keeping their passwords and login details confidential.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy.
- Complete transactions and provide customer support.
- Maintain accounting and business records.
- Resolve disputes.
- Prevent fraud.
- Comply with legal, tax and regulatory requirements.
When information is no longer required, we may securely delete, destroy or anonymise it.
Your Rights
Subject to applicable Malaysian laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain processing activities.
- Request deletion where legally permitted.
- Object to or restrict certain uses of your information.
- Unsubscribe from marketing communications.
We may request proof of identity before processing a request. Certain information may continue to be retained when required by law or legitimate business obligations.
Children’s Privacy
Our website is not intended for children who are not legally permitted to enter into online transactions independently.
We do not knowingly collect personal information from children without appropriate consent. A parent or legal guardian may contact us to request the removal of such information.
Third-Party Links
Our website may contain links to external websites, applications or services. We are not responsible for the privacy practices, security or content of those third parties.
Customers should review the relevant privacy policies before providing personal information to an external service.
International Data Transfers
Some service providers may process or store personal information outside Malaysia. Where this occurs, we will take reasonable measures to ensure that the information receives appropriate protection in accordance with applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology, legal obligations or data-handling practices.
The revised version will be published on our website and will take effect from the stated effective date. Customers are encouraged to review this page periodically.
Governing Law
This Privacy Policy shall be governed by and interpreted according to the laws of Malaysia, including applicable personal data protection requirements.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts of Malaysia.
Contact Us
For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
POWER PURE TRADING SDN. BHD.
Registration No.: 1514715-P / 202301020793
Email: p.puretrading@gmail.com